About the Report Introduction The New Business Architecture Next Steps Appendices
The New Business Architecture  
Business Portal
Processes and Policies
Enabling Technology
Financial Systems and Reporting
Organizational Performance and Controls

The New Business Architecture will create:
  • A collaborative environment where staff have ready access to the tools necessary to do their job efficiently and effectively

  • A workplace that allows University staff to maintain high levels of job satisfaction while providing the highest levels of customer service

  • An environment where technology solutions minimize time spent processing mundane, routine transactions.
We envision a business environment at the University of California where process and policy simplification is rewarded; where acceptable levels of risk are acknowledged and tolerated; and where the interdependency among UC institutions and external entities is recognized and used to the University's best advantage.

The New Business Architecture requires a set of guiding principles that will help to reshape behaviors and institutional values in the new business environment of the future. These principles are intended to provide direction to administrators in their everyday decision-making activities.

Guiding Principles of the New Business Architecture
  • Enhance Individual Employee Productivity — Provide flexible tools that individuals can use to perform their roles more effectively.

  • Encourage Collaboration and Partnerships — Form alliances with other departments, campuses, institutions, and businesses in order to further the University's goals.

  • Manage Technology as an Investment — View technology as an investment, rather than an annual expense, that will yield a return in exchange for up-front expenditures and assumption of risk.

  • Focus on Outcomes — Measure and assess people, projects and teams by what they accomplish.

  • Strive for Simplification — Develop tools that can be flexibly applied to reduce the complexity of University business processes. Continually measure approval points, hand-offs, waiting intervals, training requirements and cycle times.

Components of the New Business Architecture

In the following pages, we discuss the six key components of the New Business Architecture and propose new strategies for translating them into reality.

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